In this tribune, Étienne Mérineau, Senior Director of Marketing at Heyday by Hootsuite, explains what social commerce is, why it matters, and where it’s going. One thing is for certain: social commerce is here to stay.
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Conversational AI helps Shopify merchants just like you grow and scale their businesses with automated responses to customer questions in real-time. And one core tenet we always return to when coaching our Shopify merchant community is that online sales are made within seconds.
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If you have big dreams for your business (the sky’s the limit) and are also looking for that key Shopify tool to help turn more customer conversations into sales, then a Shopify chatbot — like Heyday by Hootsuite’s Sales & Support Chat, if we may be so bold — is a savvy investment.
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Here’s your mind-blowing social-commerce stat for the day: a reported three quarters of retailers have gotten the memo that social selling is the future of e-commerce. They’ve each put in place options for their customers to make purchases on their favorite social media platforms.
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Heyday AI chatbots are not only engaging, helpful, and fun to chat with, they are revolutionizing customer care. Come along and meet the bots!
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Time to go over social selling basics and introduce brands to this huge e-commerce opportunity before them and the conversational AI features that are key to success in the age of social commerce.
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Conversational AI is only picking up steam in retail thanks to the five-star customer care it provides. These customer care features that you need in your back pocket are a big reason why.
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Heyday by Hootsuite has got you covered with five expert tips on how to automate your customer care with conversational AI to make sure you’re able to give each customer what they need.
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How one Canadian retailer supported customers, boosted sales and created efficiencies through social messaging
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In this Q&A, Jordan Prince Tremblay, Heyday’s director of data & AI, debunks popular conversational AI myths and predicts what’s in store for the market in 2022.
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