Customers demand a personalized customer experience. For retailers and ecommerce merchants that support more than one language, multilingual chatbots can help them serve customers in their preferred language at scale.
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AI has the power to help humanize ecommerce, especially in times when distancing is the norm. Here’s how great technology can lead to memorable brand-customer interactions.
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Heyday’s actionable guide to set retailers up for success this year.
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Here, our co-founder and CEO, Steve Desjarlais, reflects on the disruption of consumer shopping habits, the importance of swift adaptation for retailers everywhere, and how he expects the global retail market to change for the long-term — and the better.
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Learn new and different ways in which retailers can use sales automation chatbots to improve team productivity and efficiency.
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Listening to customers has never been more integral to the success of a brand. So how can you assess your ability to empathize effectively? And better yet, how can you equip your team, your employees, and your stores with the right tools to demonstrate empathy?
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In this Q&A, Yan Martin reveals key pieces of wisdom for retailers focused on steering their marketing efforts in the right direction today, tomorrow, and well into the future.
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Industry leader— Aida Shenkute— Brand General Manager at Fresh Canada shares how Fresh is staying agile, collaborative, and optimistic for the future by adapting to change and listening to its community.
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How did a thriving organization like Goodfood adjust to the massive disruption ignited by COVID-19? We sat down with Howard Chan, Director of Product Management, to find out.
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Customer support standards are evolving rapidly as retailers look to digitize their business while replicating the in-store experience online.
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