Ebooks & Guides

Ebooks and videos to guide you on your conversational AI journey.

Retail Planning 2023: Chatbots, Hybrid Sales Associates, & The New In-Store Experience

Learn how to tackle shifting consumer patterns in 2023 by making the most of the in-store experience, adjusting to the digital customer’s demands with four expert tips every retailer should consider this year.

Retail Planning 2023: Chatbots, Hybrid Sales Associates, & The New In-Store Experience

5 Recession-Proof Boxing Day Strategies for Retailers

Uncertain times calls for a new digital recipe. Win this year’s sales event with our easy-to-implement guide.

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12 Essential Tips to Win Black Friday and Cyber Monday

Calling all retailers! Everything you need to know to prepare for Black Friday and Cyber Monday this year to save on costs & generate tons of revenue.

Customer Experience Strategy Template

Follow these nine easy, templated steps, and you’ll be reaching your CX business goals in no time.

Social Commerce 101: The Why, What & How

Find out all about the state of conversational AI, everything from the market to the tech itself.

Conversational AI and the Future of Retail

Find out all about the state of conversational AI, everything from the market to the tech itself.

The AI Chatbot Vendor Evaluation Checklist

Comparing different chatbot vendors? Use this checklist of questions to know which chat solution supports your business’s use cases and will help you grow.

How to define your conversational AI needs

All the factors you should consider and define before implementing your conversational AI strategy.

The Beginner’s Guide to Conversational AI

Explore how retailers use conversational AI to connect with shoppers, grow eCommerce sales, lower support queues, and deliver a better digital customer experience.

The Beginner’s Guide to Conversational Commerce

Learn how conversational commerce, live chat and virtual shopping is changing how retailers serve shoppers online.

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