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Three Dots

Insights, stories and advice from the Heyday chatterboxes.

Black Friday and Cyber Monday 2.0: How the Ecommerce Event of the Year Has Changed (And How to Win)

Is your brand ready for Black Friday and Cyber Monday 2022? Find out everything retailers need to know to win the biggest sales event of the year, including key stats, strategies, tools and case studies.

Product

Live Chat vs. Conversational AI: What’s the Difference?

Today, chat is the medium of choice for online consumers; in fact, 64% of people say they’d rather message a business than call. So if your Shopify store hasn’t integrated a Shopify chatbot app yet: what exactly are you waiting for?
Out with third-party cookies, in with first-party data using conversational AI

Goodbye Third-Party Cookies. Hello Social Commerce.

Find out why conversations are the key to connecting with customers in the post-cookie era.
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Trends

From URL to IRL: Can Appointment Shopping Save Physical Retail?

Have you shopped in-store since the COVID-19 protocols began rolling out?

What is Virtual Shopping for Retail Stores?

Virtual shopping is a set of tools (like live chat, video consultations and clienteling) that help retailers bring in-person, one on one service to their online store.
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Team

Lacoste Partners with Heyday AI to Usher in a New Era of Digital Clienteling and Personalized Customer Experiences

Customer messaging leader, Heyday AI, announced today a global partnership with iconic fashion and apparel brand, Lacoste, to deliver more personalized customer experiences to online shoppers around the world.

Heyday AI Secures $6.5M CAD Seed Extension to Help Retailers Bring In-Store Experiences Online

Global customer messaging leader, Heyday, announced today a $6.5M CAD ($5.1M USD) Seed round extension to accelerate growth in 2021.
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Expert Talk

Conversational Cafe: How This Top Shopify Plus Agency is Winning the Ecommerce Race

Find out how leading Shopify Plus agency We Make Websites conquered e-commerce during the pandemic in this interview with Heyday by Hootsuite.

The Social Commerce Shopportunity of Conversational AI: An Expert Weighs In

Joan Walters is a conversational AI expert. She gives insights into how the technology fits in with social commerce and how the combination represents a massive opportunity for e-commerce decision-makers moving forward.
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