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Three Dots

Insights, stories and advice from the Heyday chatterboxes.

How Social Commerce Is Reshaping Customer Experience

In this tribune, Étienne Mérineau, Senior Director of Marketing at Heyday by Hootsuite, explains what social commerce is, why it matters, and where it’s going. One thing is for certain: social commerce is here to stay.

5 Tips for Selling On Shopify With Conversational AI

Conversational AI helps Shopify merchants just like you grow and scale their businesses with automated responses to customer questions in real-time. And one core tenet we always return to when coaching our Shopify merchant community is that online sales are made within seconds.

5 Ways You Can Provide Best-in-Class Customer Service on Shopify with Heyday

If you have big dreams for your business (the sky’s the limit) and are also looking for that key Shopify tool to help turn more customer conversations into sales, then a Shopify chatbot — like Heyday by Hootsuite’s Sales & Support Chat, if we may be so bold — is a savvy investment.

Social Commerce Guide: 10 Tips to Convert Customers at Scale

Here’s your mind-blowing social-commerce stat for the day: a reported three quarters of retailers have gotten the memo that social selling is the future of e-commerce. They’ve each put in place options for their customers to make purchases on their favorite social media platforms.

Meet the Busy Chatbots of Heyday

Heyday AI chatbots are not only engaging, helpful, and fun to chat with, they are revolutionizing customer care. Come along and meet the bots!
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