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Three Dots

Insights, stories and advice from the Heyday chatterboxes.

Conversational Cafe: How This Top Shopify Plus Agency is Winning the Ecommerce Race

Find out how leading Shopify Plus agency We Make Websites conquered e-commerce during the pandemic in this interview with Heyday by Hootsuite.

The Social Commerce Shopportunity of Conversational AI: An Expert Weighs In

Joan Walters is a conversational AI expert. She gives insights into how the technology fits in with social commerce and how the combination represents a massive opportunity for e-commerce decision-makers moving forward.

Virtual Clienteling: How Luxury Retailers are Fostering Life-Long Customers With Personalized Service

AI and chatbots are helping ecommerce brands offer white-glove service at scale online.

The Problem With Live Chat That Vendors Don’t Talk About

Chatting with shoppers one-to-one via live chat has an undeniable allure, but there’s a problem that nobody is talking about: on its own, live chat it isn’t scalable.

Why do Shoppers use Virtual Assistants? We Analyzed Over 1,000,000 Conversations to Find Out

This article is part of Heyday’s Intel series, where I publish findings from our research around conversational commerce. We analyze how shoppers use conversational AI and how merchants can better leverage conversations, whether automated or human, to increase sales and customer satisfaction. Follow me for more research.
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