Engage customers with Heyday for Google’s Business Messages
Drive local customers to your online or brick-and-mortar stores with an Al-powered chatbot.
Engage customers with Heyday for Google’s Business Messages
Drive local customers to your online or brick-and-mortar stores with an Al-powered chatbot.
Leading retailers trust Heyday with their conversational commerce strategy
24-7 messaging service
Make personalized product recommendations 24/7
Turn every conversation into a sales opportunity with Heyday’s powerful AI capabilities that capture unique customer preferences like price, colour, size and material. Plus, you or someone on your team can always jump inside the chat to create and share personalized shopping carts.
Drive to store
Connect your physical store to your digital customers
Create a seamless shopping experience with an AI chatbot that connects online shoppers to in-store associates, routing queries based on expertise or departments. By integrating shopping experiences between your brick-and-mortar store and digital store, you reduce friction in the customer journey.
Lead capture
Turn local search into sales
Capture organic leads from local search by turning search queries into sales conversations directly connected to your physical store. Our AI chatbot recommends products from your catalogue, routing customers to your online or offline store depending on their needs. Our virtual assistant also answers queries regarding inventory, store hours and closures, holiday schedules and more, ensuring your customers’ needs are always answered.
Everything businesses need to engage their customers.
FAQ automation
Automate responses to FAQs like order status, opening hours, and shipping-related queries to eliminate repetitive tasks and create efficiency for your support teams.
Multilingual NLP
Serve global customers with multilingual Natural Language Processing (NLP) that offers tailored experiences in their local language of preference.
Data collection
Enrich your database and fuel your personalization engine with customer insights gathered through 1:1 conversations, quizzes, and surveys.
Promotions
Share promotions like coupons, mobile flyers, and offers inside the chat to incentivize shoppers to visit your store.
Analytics dashboard
Make data-driven decisions by tracking your chatbot’s performance, customer demographics and psychographics data, average conversation time etc.
Desktop & mobile apps
Serve your customers on-the-go with the Heyday iOS and Android mobile apps that connect your agents to customers in real-time.
“BEST DECISION OF 2019”
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Riccardo Boccia
Riccardo Boccia, Customer Service Leader @ Decathlon
Unlock more sales with Google’s Business Messages
Augment your store with an AI assistant that turns local search queries into foot traffic and sales.
