Change the game with AI-powered chat.
Heyday’s comprehensive AI chat solution for sporting goods brands helps customer support and sales teams bring in-store conversations online.
Change the game with AI-powered chat.
Heyday’s comprehensive AI chat solution for sporting goods brands helps customer support and sales teams bring in-store conversations online.
We’re on their A(I)-team. And we’re ready to join yours.
Product catalogue integration
Make expert product recommendations directly inside the chat
Capture every site visitor’s attention with chats that engage, educate and guide customers toward the right purchase. Heyday integrates with your product catalogue to provide on-point recommendations, and passes off ready-to-buy customers to your associates whenever the time is right.
FAQ automations
One up competitors with faster, smarter and better customer service
Ready to watch your CSAT score soar? Heyday’s AI chatbot automates up to 70% of FAQs to free your team from repetitive questions. Not only will this reduce the workload of your team and drive savings on support centre costs, it will help you focus your efforts on interactions that matter most.
Virtual consultations
Win the customer service game by offering personal video consultations
Replicating the in-store experience is no easy feat – but video consultations are the perfect way to guide your customers through any purchase with 1-1 service from an in-store expert. Make shoppers feel comfortable shopping from wherever they are, and give your all-star team a chance to make more sales from the floor.
A few more reasons why we’re changing the game for Sporting Goods retailers today
Store Locator
Direct customers to your closest store, and keep them up-to-date on closures and hour changes.
Multichannel
Allow customers to reach you from any channel, at any time: webchat, Facebook messenger, email, WhatsApp.
Bot-to-human handoff
Bring your all-star sales associates in the loop to help offer 1-1 guidance, answer complex product questions, and get the sale.
Multilingual
Deliver a strong customer experience, thanks to our bot that automatically localizes language based off of customer responses.
Google’s Business Messages
Give ready-to-purchase customers the opportunity to message your nearby store, directly from Google Maps.
Order Tracking
Help customers track their precious orders with easy, instant order tracking via chat.
Hear it from our clients…
“With Heyday, we’re able to combine the power of advanced automation and live chat to connect with our customers on multiple channels, in multiple scenarios.”
Camille Ract
Head of Customer Engagement, Decathlon Singapore
Ready to boost your team’s performance with AI?
Find out how Heyday helps retailers deliver a better customer experience to win their customers’ hearts.
