Find out how art supply chain DeSerres improved CX, lowered costs and helped drive sales with AI chat from Heyday by Hootsuite.
Continue readingDeSerres: Lifting Spirits and Supporting Creativity with Conversational AI
ATTITUDE: Supporting Healthy Living with Conversational AI
Natural personal care products maker ATTITUDE was struggling to handle e-commerce and customer service demands. Enter conversational AI from Heyday by Hootsuite.
Continue readingBestseller: Bringing Fashion and Service Forward With Conversational AI
Find out how international fashion giant Bestseller improved CX with AI chat from Heyday by Hootsuite.
Continue readingGroupe Dynamite: Two Explosive Clothing Brands, One Conversational AI to Share the Workload
How one Canadian retailer supported customers, boosted sales and created efficiencies through social messaging
Continue readingKusmi Tea: Supporting 150 Years of Great Taste With Conversational AI
The Kusmi Tea customer service team relies on its Heyday by Hootsuite conversational AI to automate responses to FAQs, act as the first line of defense for customer care staff, and help maintain high customer satisfaction scores.
Continue readingGagné en Santé: Promoting Natural Health With Conversational AI
After operating strictly as a brick-and-mortar retail operation with multiple outlets for nearly 20 years, Gagné en Santé stepped into the digital realm in 2002 with its first e-commerce store. With a reputation for providing stellar service for their customers in Québec and the rest of Canada, the company grew their customer base by creating a digital footprint early on, when few retailers were doing the same.
Continue readingHow a Global Sport and Fitness Retailer Used Conversational AI to Grow Sales and Lower Costs
At Heyday, we love nothing more than seeing our customers thrive. That’s why we’re proud to talk about the success of global sport and fitness retailer Decathlon UK, which leveraged the conversational AI power of Heyday to help handle unprecedented (but welcome!) growth in e-commerce sales during the Covid-19 disruption.
Continue readingHow French Sports Equipment Retailer Incept Achieved Record-Breaking CSAT Scores with FAQ Automation
When Incept started building its direct-to-consumer offering in early 2020, there was no way of predicting how essential that business stream would be just a few short months later.
Continue readingHow Furniture Retailer Mobilia Resolved 83% of Customer Service Cases over the Holidays with Heyday AI
When COVID-19 had consumers confined to their homes and embracing (albeit forcefully) WFH, furniture sales soared to $1.2 billion, up from roughly $970 million in 2019 — representing a 24% increase in net sales year over year.
Continue readingHow Supermarket Chain Avril Supercharged Their 3-Person Support Team with Heyday
How does a growing brand manage a 1000% surge in ecommerce activity in a single day? The combined power of Shopify, Heyday, and an all-star team built to make magic happen.
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