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Author: Étienne Merineau

  1. Home
  2. Author Archives: Étienne Merineau

How Social Commerce Is Reshaping Customer Experience

In this tribune, Étienne Mérineau, Senior Director of Marketing at Heyday by Hootsuite, explains what social commerce is, why it matters, and where it’s going. One thing is for certain: social commerce is here to stay.

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social commerce

How Chatbots Help Holiday Shoppers and Sellers

During BFCM , support teams struggle to service all customers but chatbots can be a game changer by delivering VIP service at scale.

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Product

Heyday Joins Hootsuite to Build the Future of Social Commerce

Heyday is joining Hootsuite, the global leader in social media management.

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Hootsuite Acquires Conversational AI Leader Heyday for CA$60 Million

Heyday joins Hootsuite to build the future of social commerce.

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Product Product Product Product

Virtual Clienteling: How Luxury Retailers are Fostering Life-Long Customers With Personalized Service

AI and chatbots are helping ecommerce brands offer white-glove service at scale online.

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Expert Talk

Lacoste Partners with Heyday AI to Usher in a New Era of Digital Clienteling and Personalized Customer Experiences

Customer messaging leader, Heyday AI, announced today a global partnership with iconic fashion and apparel brand, Lacoste, to deliver more personalized customer experiences to online shoppers around the world.

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Heyday AI Secures $6.5M CAD Seed Extension to Help Retailers Bring In-Store Experiences Online

Global customer messaging leader, Heyday, announced today a $6.5M CAD ($5.1M USD) Seed round extension to accelerate growth in 2021.

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Team

The Year of Seamless Shopping: 10 Retail Trends for 2021

Success is there for the taking for retailers who put their customers first by acting like tech companies (i.e. Netflix and Amazon). Here are 10 top retail trends we’ll see in 2021.

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Trends

COVID-19: A message from our founders to retailers

In response to this crisis, we are rolling out today our “Retail Relief” program to help small and mid-sized local retailers stay afloat during the crisis.

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Team Team

Say hello to our new logo

Our new brand identity marks the beginning of a new day at Heyday.

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