AI has the power to help humanize ecommerce, especially in times when distancing is the norm. Here’s how great technology can lead to memorable brand-customer interactions.
Continue readingHumanizing ecommerce with Conversational AI
Empathy in retail: staying on track in the time of distancing
Listening to customers has never been more integral to the success of a brand. So how can you assess your ability to empathize effectively? And better yet, how can you equip your team, your employees, and your stores with the right tools to demonstrate empathy?
Continue readingWhy the Coronavirus Crisis will Alter Shopping Habits for Good
As the coronavirus pandemic forces people to stay home, digital consumption will accelerate, possibly altering intrinsic customer behaviour and the face of retail as we know it.
Continue readingHow to Take Your Customer Experience to the Next Level
Chatbots, artificial intelligence (AI) and live chat solutions are helping retailers take their customer experience to the next level.
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